Frequently
Asked Questions
You will be getting a candy variety pack consisting of either a milk chocolate bar, a Turkish delight candy, or some cinnamon biscuits from various countries. We have a knack for mixing themes in our holiday cookie boxes according to traditions and cultures.
FAQS About The Candy Gift Box
When Can I Expect To Receive My Big Candy Box?
We ship your candy gift box on the tenth day of the month, and you can expect to get it in 5 to 10 days, depending on where you are ordering from.
Can I Order From Overseas?
Why not! Our whole basis for setting up a candy store online is to enable people living abroad to explore different places through confectionery from the comfort of their homes! The international carrier handling your delivery will keep you updated about your candy packs, and the shipping cost will be estimated at checkout.
Is The Candy Box Subscription Restricted To Monthly Basis?
We offer a monthly, bimonthly, and quarterly candy subscription box for your convenience.
How can I pay?
You can pay with most debit and credit cards. Payments are securely processed by PayPal oour secure encrypted communication, between your computer and the payment provider. No payment information is transmitted or stored on our servers.
Are your items fresh? When do they expire?
Do you offer returns or refunds?
How much does shipping cost?
When does my order arrive?
What is paid for?
Do you offer wholesale?
Best before dates
What does my order status mean?
Processing order: your order is being processed and packaged at one of our fulfillment centers.
Shipped: your order is completed and shipped with one or more of our shipping companies.
Partially shipped: one or more items in your order have shipped, while others are still being processed and will ship shortly.
Awaiting payment: transaction is awaiting settlement, usually when paying with check, e-check or wire.
Pending: transaction confirmation from our payment processor is pending. Confirmations may be delayed for fraud prevention measures.
Manual verification required: insufficient or ambiguous shipping information provided, telephone missing, or any other issues that prevent us from fulfilling and shipping your order automatically. We will contact you by e-mail, order message, or telephone if required.
How are meltable items handled during hot weather?
Ethnology box program cancellation policy
Our box program is designed to please the most exquisite palate, and we are proud of our products and our service. If you would like to cancel your membership program, please make sure to cancel the first 5 days of the month since we charge credit cards on the 10th of each month.